The Students’ Grievance Redressal Committee (SGRC) is dedicated to ensuring that the voices of students are heard and addressed within our institution. We believe that a supportive educational environment is crucial for academic success and personal growth. The SGRC serves as a platform for students to express their concerns and seek resolutions for various issues that may arise during their academic journey.

Objectives

• Promote Fairness: Ensure that all grievances are addressed fairly and impartially.
• Encourage Open Communication: Foster a culture of open dialogue between students and administration.
• Resolve Issues Promptly: Provide timely solutions to grievances to minimize disruption to students’ academic experiences.
• Enhance Student Experience: Use feedback to improve institutional policies and practices for the betterment of the student community.
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Types of Grievances Addressed

The SGRC is equipped to handle a wide range of grievances, including but not limited to:

• Academic Issues: Concerns related to course evaluations, grading disputes, academic misconduct, or unfair treatment by faculty.
• Administrative Matters: Issues related to registration, financial aid, scholarships, or access to resources.
• Facilities and Infrastructure: Complaints regarding campus facilities, such as classrooms, libraries, or housing.
• Discrimination and Harassment: Reports of bullying, harassment, or discrimination based on race, gender, sexual orientation, or other factors.
• Health and Safety: Concerns about student safety, health services, or emergency procedures.
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How to File a Grievance

1. Identify the Issue: Clearly define the nature of your grievance and gather any relevant documentation.

2. Contact the Committee: Submit your grievance through our designated online portal, email, or in-person at the committee office. Include your name, contact information, and a detailed description of your concern.

3. Follow-Up: After submission, you will receive an acknowledgment of your grievance. The SGRC will keep you informed of the progress and any required actions on your part.

Grievance Resolution Process

1. Acknowledgment: Upon receiving your grievance, the committee will acknowledge receipt within a specified time frame.

2. Investigation: The committee will conduct a fair and impartial investigation, which may involve gathering additional information or interviewing relevant parties.

3. Recommendation: Based on the findings, the committee will make recommendations for resolution, which may include mediation, policy changes, or disciplinary action, if necessary.

4. Feedback: You will receive a formal response detailing the outcome of your grievance. If you are not satisfied with the resolution, you may have the option to appeal.

Confidentiality

The SGRC is committed to maintaining confidentiality throughout the grievance process. While we aim to resolve issues transparently, personal details and sensitive information will be protected to ensure the privacy of all individuals involved.