Internal Complaint Procedure for Graduate Students

The College of Graduate Studies is committed to maintaining a fair, respectful, and supportive academic environment. To ensure that all graduate students can voice their concerns, we have established a clear internal complaint procedure. This process is designed to address grievances effectively and promote a constructive resolution.

Purpose

The purpose of this internal complaint procedure is to:

• Provide a transparent process for addressing concerns and complaints.
• Ensure all students are treated fairly and with respect.
• Promote a positive learning environment by resolving issues in a timely manner.
• 
  

Types of Complaints

Graduate students may submit complaints related to:

• Academic Concerns: Issues with faculty conduct, grading disputes, curriculum concerns, or unfair treatment in academic settings.
• Administrative Issues: Problems with registration, financial aid, advising, or access to university resources.
• Research and Supervision: Grievances regarding research practices, supervision, or mentorship.
• Discrimination or Harassment: Any instances of harassment or discrimination based on race, gender, sexual orientation, disability, or other protected categories.
• Health and Safety: Concerns regarding campus safety, mental health support, or emergency protocols.
• 
  

How to File a Complaint

1. Prepare Your Complaint:

   • Clearly outline the nature of your complaint, including specific details, dates, and any relevant documentation (emails, reports, etc.).
   • Identify the individuals involved, if applicable.

2. Initial Informal Resolution:

   • Before filing a formal complaint, we encourage students to attempt an informal resolution by discussing the issue directly with the person involved, if comfortable doing so.

3. Submit a Formal Complaint:

   • If the issue is not resolved informally, submit your complaint in writing. This can be done via:
     • Email: [insert email address]
     • Online Portal: [insert link to portal, if applicable]
     • In-Person: Visit the office of the Graduate Studies Coordinator at [insert office location].

4. Provide Contact Information:

   • Include your full name, contact information, and any preferred methods for communication.

Complaint Review Process

1. Acknowledgment:

   • You will receive a confirmation that your complaint has been received, typically within [insert time frame, e.g., 5 business days].

2. Investigation:

   • The complaint will be assigned to a designated committee or administrator for investigation. This may involve interviews with relevant parties and gathering additional information.

3. Resolution:

   • After the investigation, the committee will make recommendations for resolution. You will be informed of the findings and any actions taken, typically within [insert time frame, e.g., 15 business days].

4. Follow-Up:

   • If you are not satisfied with the outcome, you may appeal the decision by submitting a written request for reconsideration to the [insert appropriate office or committee].